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TERMS AND CONDITIONS

About our Terms of Use:
This web shop/site is operated by Alkeback Selected AB.
Please review the following basic rules that govern your use of our site  and please note that by visiting our site you engage in our service and agree to be bound by the following terms and conditions. If you do not agree to these terms, please do not use this site.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
Alkeback Selected reserves the right to update or modify these Terms of Use at any time without prior notice.

Language:
On this web site we  supply all text in English. Customers must understand this language in order to use the site and its services.
Alkeback Selected AB will not to be held responsible if a customer use the services of this site without understanding the language.

Colors and images:
Alkeback Selected AB tries to reproduce the items for sale as accurately as possibly in the web shop. However, we can not guarantee that the colors you see in the web shop are exactly the same as the color of the actual item. These differences may depend on the display and color calibration of your computer monitor.

Copyright:
All content on this site, including, but not limited to: informational content and graphic images are the protected material of Alkeback Selected AB and may not be reproduced in any manner without the approval of Alkeback Selected AB

Links to and from the web shop:
You may link to our Web Shop, provided you do so in a way which is fair and legal and does not damage our reputation or take advantage of it.
Where our Web Shop contains links to other websites and resources provided by third parties, these links are provided for your information only. We are not responsible for examining or evaluating the content or accuracy and we have no liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Shipping:
Please allow 2 – 4 business days for delivery within Sweden. International orders may take a couple of days longer to ship depending on location.  We accept orders from all EU countries.
Please note that the delivery time is to be seen as guidelines, we disclaim all responsibility due to eventual delays in transfer.
To return your product, please contact us at info@alkeback.com and we will email you a return note. You will be responsible for paying the shippingcosts for returning your item, unledd the goods is faulty and Alkeback cover the return cost.
For Sweden all orders ship via DHL Freight to your closest DHL Service Point, where you can collect the order at your convenience.. A notification will be sent when the order is ready to collect.
All other orders ship via DHL Express Worldwide.

Shipment rates:
Sweden – 59 SEK
Nordic Countries (DK, FI, NO, IS) – 75 SEK
EU – 120 SEK
Rest of the world – 300 SEK

Returns:
Our policy lasts 14 days from receiving the goods. If 14 days have gone by, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards
To return your product, please contact us at info@alkeback.com and we will email you a return note. You will be responsible for paying for the shippingcosts for returning your item.
In case of faulty product we cover the shipping cost in both directions.
To complete your return we require a receipt or proof of purchase.

Refunds:
Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping costs are non-refundable.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds (if applicable) 
If you haven’t received a refund, first check your bank account once again.
Second, contact your credit card company. It can take some time before your refund is officially posted. If you’ve done the above and still have not received your refund, please contact us at info@alkeback.com

Exchanges:
We are only able to offer size exchanges, subject to stock availability. If you would like to exchange your item for an alternative style, we ask you to return it for a store credit and then purchase the new item separately. All shipping expenses are covered by the buyer.

Payment:
We accept Visa, Mastercard and American Express as well as Swish.

Currency & Sales Tax / VAT:
All prices displayed at our site are given in Swedish Krona (SEK) and are including Swedish VAT.

Order Confirmation:
When you place an order with Alkeback Selected AB, a receipt is automatically e-mailed confirming the intent of the purchase. This receipt is not a contract, and orders may be canceled at any time due to insufficient stock, an unauthorized credit card or any other reason we see fit.

Security:
We do NOT store any card information at our servers. Upon payment with your card you are automatically redirected to our payment partner.

Cookies and privacy:
Our site uses cookies to help you keep track of the contents of your shopping cart and to give you the correct shipping charges and tax. Cookies is also used to count the number of users and trafic on the site. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may encounter problems when trying to purchase items.

Privacy:
Alkeback Selected AB is committed to protecting your privacy as a customer or website visit in accordance with applicable data protection laws. The purpose of this privacy policy is to explain how we collect and use your personal data as well as how you can exercise your rights. This privacy policy was last updated on 2018-05-25.

We may collect personal data from you when you make a purchase on our website, correspond with us by post, email or telephone, create an account for the subscription service on our website or request information from us. We may also automatically collect technical and usage data about your equipment, browsing actions and patterns when you interact with our website. We collect this personal data by using cookies, server logs and other similar technologies.
If you do not provide certain information when requested, we may not be able to fulfil our obligations to you or respond to your requests, thereby preventing us from providing you with the highest level of service possible.

The personal data about you that we may collect, store and use include:
– general information and contact details, such as name, gender, personal identity number, phone number, email address, address and other contact details;
– financial information, such as bank information, credit information and payment history;
– marketing and communications data, such as your preferences in receiving marketing from us, user account details to our subscription service, correspondence data when contacting customer service and other communication/subscription preferences;
– usage data such as information about how you use our website and shopping history.

We may use your personal data to:
– administer and fulfil our contractual and legal obligations to you.
– comply with our legal and reporting obligations, such as warranty claims, book keeping regulations and reporting to tax authorities as well as other supervisory authorities.
– respond to your inquires and requests.
– establish, exercise or defend our legal rights.

Processing of your personal data not based on a legal or contractual requirement will be based on our legitimate interests to:
– provide you with marketing communications and other publications (by post or by email or SMS or similar technology) relating to our business which we think may be of interest to you such as general information and newsletters.
– use data analytics to study how visitors use our website and to improve our website.
– manage our everyday business needs. 

We may use profiling in order to provide you with customized marketing offers.
We will only use your personal data for the purposes for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
– to our service providers who may only process the personal data on our behalf.
– to the extent that we are required to do so by law.
– in connection with any legal proceedings or prospective legal proceedings.
– in order to establish, exercise or defend our legal rights.
 Except as provided in this privacy policy, we will not provide your personal data to third parties. 

We will take adequate security measures to prevent any accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

We will only save your personal data as long as necessary in order for us to achieve the purpose it was collected for.

Force Majeure:
Alkeback Selected AB shall be excused from the performance of any of its obligations under the Conditions of Sale if such performances are prevented, restricted or interfered with for any reason beyond the reasonable control of Alkeback Selected AB, including but not limited to, fire, flood, earthquake, explosion, strike or other casualty or accident (“Force Majeure”).

Law and jurisdiction:
These Terms and conditions are governed by and construed in accordance with Swedish law and subject to the exclusive jurisdiction of the Swedish Courts through Allmänna Reklamationsnämden alternatively through the EU dispute resolution.

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